Overview

Role:
The primary mission of the helpdesk technician is to ensure the smooth operation of employees’ workstations (PCs, network, telephony) and to satisfy both internal and external clients. This includes preparing and configuring workstations, guiding users through setup, tool usage, and issue resolution. The helpdesk technician plays a crucial role in client relations ; he/she must demonstrate effective communication skills, strong analytical abilities for request analysis, and provide relevant and timely solutions. Additionally, he/she is responsible for managing the inbound and outbound transfers of our clients’ domain names worldwide, ensuring deadlines are met and transfers are up to date.

Key Responsibilities:
●        Provide level 1 and level 2 technical support for internal and external clients

●        Resolve issues via phone, email, or ticketing system

●        Escalate and collaborate with higher-level support (N+n) for complex issues

●        Manage user rights, contribute to access security, and ensure proper workstation usage (security, confidentiality, compliance with regulations)

●        Oversee domain name management and configure DNS servers

●        Back up emails for domains undergoing transfer

●        Ensure the security and inventory of IT assets

Skills and Qualities Required:
●        Passion for IT

●        Solid knowledge of the internet, general computing, software ports, and network protocols

●        Dynamic and motivated

●        Strong interpersonal skills

●        Organized and detail-oriented

●        Respect for deadlines

●        Proficiency in English and French

●        One year of experience in a similar role is a plus