Overview
As a Customer Champion, you will be at the forefront of our customer interactions, ensuring their satisfaction and delight. Your key responsibilities will include:
- Resolve customer enquiries by telephone, email or chat with a positive and service-oriented attitud
- Ensure responses are delivered to customers within agreed timescales
- Evaluate the nature of customers’ enquiry accurately and determine the appropriate action to be taken
- Build sustainable relationships of trust through open and positive interactions with customers
- Ensure customer enquiries are clearly communicated to relevant Departments / third parties as per set procedure
- Apply systematic and logical thinking to solve complex issues
- Carry out administrative work and ensure correct information is displayed on all documents.
About Rank Interactive
Rank Interactive, the digital arm of the Rank Group plc, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.
Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.
With offices in the UK, Gibraltar, Mauritius & South Africa and being part of a group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.
Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.