Overview
About the Opportunity:
Would you love to be part of the tech revolution in Mauritius whilst working with leaders in the industry?
Are you seeking a challenge in a global organization, an opportunity to gain international exposure in a World Leading Software Development Company?
We need experienced Technical Support Engineers with a flair for creativity and innovation. If you are a team player who is motivated by technical challenges, eager to exercise excellent problem-solving skills, and enthusiastic about providing customer experience and technical support that exceed the expectations of millions of users – this is the opportunity for you!
Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers. - Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
- Meet SLA for issues with respect to the severity.
Technical Support Requirements:
- Demonstrated strong technical and IT knowledge.
- Demonstrated strong familiarity of Microsoft Windows operating systems and Microsoft Office utilities;
- Familiarity and hands-on experience with macOS/Linux distributions is a plus
- Excellent demonstrated written and verbal communication skills with ability to communicate effectively with a wide variety of personalities and situations
- Demonstrated fluent language skill
- Multitasking
- Stress tolerance
- Demonstrated problem solving skills
- Passed interview with product Subject Matter Expert or/and Tier 1 Team Manager
Experience Required:
- +2 years of experience as a Technical Support Engineer or similar role